Are your employees informed?

I blogged recently about the need for managers to provide employees with a direct line of sight to the organisation’s goals. Without an understanding of what the organisation wants them to do and how this links to where the organisation is going, managers can hardly expect employees to be interested in changing.

The Chartered Institute of Personnel & Development (CIPD) recently released their Winter 2010 Employee Outlook survey.  It provides interesting reading on how employees are coping given the current economic climate.  In the section on Employee Attitudes to Management, 13 out of 14 items are rated lower than previous quarters. Just under half of employees (49%) feel fully/fairly well informed about what is happening in their organisation.  That is, over half of the workforce surveyed do not have full line of sight to the organisation’s goals, strategy or change plan; without full information, these employees are less likely to be engaged in where the organisation wishes to go. This is backed up by a 28% decline in the belief that senior managers consult them about important issues.

What lessons can we learn from this?  At the same time as a low level of information, there is a drop in the level of job satisfaction (down approximately 25% over the year).  With 37% of employees stating that the would ideally like to change jobs within the next year, managers need to realise that – even in a recession – they can lose their best and brightest. The top performers will always get another job and are more likely to leave an organisation they do not trust than one that they do.

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